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Shipping & Returns

Returns

Ancient Preparations offers a 30 day satisfaction guarantee on its products. Although our line is formulated with the highest quality ingredients available on the market, we understand that the final result will vary depending on personal chemistry. Should your purchase not be suitable, products can be returned within 30 days of receipt for store credit or refund.

Contact Customer Service to request a return authorization number. Please include the order number, item name and indicate the return for store credit or refund. Returns must be shipped within the 30 days of receiptAncient Preparations provides complementary shipping to customers on all orders over $50.00 USD. The customer is responsible for shipping costs in regards to returns.

Orders will be refunded to the original account. Refunds for orders paid by credit card will appear on the client's next billing statement. Processing time may vary depending on your credit card company. 

Ancient Preparations reserves the right to refuse returns that are unauthorized. All sale items are final sale.

 

Shipping & Handling

Orders are processed and shipped within 3-5 business days, promotional offers may require extra handling time. A notification will be sent should there be an exceptional delay.

Please contact Customer Service to report damaged or lost packages for a replacement. Please include the order number, item name and images of the damage caused in transit.

Replacements are not offered for incorrect addresses, please email Customer Service immediately to correct an address before the shipment is made.

Taxes will be charged on orders shipping within the state of California. International buyers are responsible for any taxes, duties, and brokerage fees that may be billed by customs in accordance with the respective country's policies.

Domestic Orders from $50.00 USD USPS Priority Mail 2-3 Business Days & Handling Period $0.00 USD
Domestic Orders USPS Priority Mail 2-3 Business Days & Handling Period $5.00 USD
International Orders from $50.00 USD USPS First-Class Delivery Date by Destination $0.00 USD
International Orders USPS First-Class Delivery Date by Destination $10.00 USD